Terms of Service

Welcome to istanbul-transfer.net. By booking a transfer through our website, you agree to the following Terms of Service.

1. About the Service

istanbul-transfer.net provides private transfer booking services in Istanbul, including airport transfers between Istanbul Airport (IST), Sabiha Gökçen Airport (SAW), hotels, districts, and other locations within Istanbul.

Transfers are operated by partner drivers and transportation providers.

2. Booking Confirmation

A booking is considered confirmed only after:

• the booking form is completed,
• and the full payment for the transfer is successfully received.

Customers will receive a booking confirmation containing transfer details.

3. Payment

The full transfer price is paid online by card during the booking process. No payment is collected by the driver at pickup.

Payments are processed by a licensed payment provider. We do not store card details on our servers.

Available payment methods are confirmed with the customer at the time of booking.

Prices displayed on the website are shown in USD unless stated otherwise.

4. Service Delivery

istanbul-transfer.net provides transportation services, not physical goods. No shipping is involved.

After a booking is submitted, a booking confirmation containing the transfer details is sent to the customer within 2 hours. Confirmations are sent by email or via the messaging channel used at the time of booking.

The service itself is delivered on the date and at the time specified in the confirmed booking: the driver arrives at the agreed pickup location and transports the passengers to the agreed destination. The transfer is considered completed upon arrival at the destination.

5. Flight Monitoring

Customers may book:

• using a flight number,
• or for a specific pickup time.

If a valid flight number is provided, we monitor the flight status and adjust pickup timing accordingly.

If the booking is made for a specific time without a flight number, flight tracking is not provided and the customer is responsible for arriving at the pickup location on time.

6. Waiting Time

For airport pickups booked with a valid flight number, complimentary waiting time of 1 hour and 45 minutes after landing is included (IST and SAW).

If the passenger has not arrived at the pickup point within this period and has not contacted us, the booking is treated as a no-show.

7. Booking Changes

Customers may request changes to pickup time or address at least 6 hours before the scheduled transfer.

If the updated route or destination affects the transfer price:

• the customer will be sent a secure payment link for the price difference, which must be paid before the transfer takes place,
• or, if the updated price is lower, the difference will be refunded to the original payment method.

Last-minute changes cannot always be guaranteed.

8. Vehicles & Vehicle Categories

Vehicle photos shown on the website are for illustrative purposes.

The exact vehicle model may vary depending on operational availability, but the booked vehicle category will be respected.

9. Luggage Policy

Standard luggage allowance is based on typical airline baggage allowances per passenger.

Customers are responsible for selecting an appropriate vehicle category for their group size and luggage amount.

Oversized or additional luggage should be communicated before the transfer.

10. Child Seats

Child seats are available upon request. Customers should request child seats:

• during the booking process,
• or by contacting support before the transfer.

Availability cannot be guaranteed for last-minute requests.

11. Customer Responsibilities

Customers are responsible for:

• providing accurate booking information,
• arriving at the agreed pickup location,
• keeping communication channels available during the transfer day.

Failure to appear at the pickup location without notice may be treated as a no-show.

12. Traffic & Travel Times

Estimated travel times displayed on the website are approximate and may vary depending on:

• traffic conditions,
• weather,
• road closures,
• public events,
• or other operational factors.

istanbul-transfer.net is not responsible for delays caused by circumstances outside of reasonable control.

13. Service Availability

While we make every effort to fulfill all confirmed bookings, istanbul-transfer.net reserves the right to make operational adjustments when necessary, including vehicle substitutions within the booked category.

In rare cases where a transfer cannot be provided, the full amount paid will be refunded.

14. Contact Information

For support, booking updates, or questions, customers may contact us through the communication channels listed on the website contact page.

15. Acceptance of Terms

By using our website and booking a transfer, you confirm that you have read and agreed to these Terms of Service.