Cancellation & Refund Policy

This Cancellation & Refund Policy explains how booking cancellations, refunds, waiting time, and no-show situations are handled for transfers booked through istanbul-transfer.net.

1. Payment

The full transfer price is paid online by card at the time of booking. No payment is collected by the driver at pickup.

All refunds described below are calculated from the amount actually paid and are returned to the original payment method.

2. Free Cancellation

Customers may cancel their booking free of charge up to 24 hours before the scheduled pickup time.

In such cases, the full amount paid will be refunded to the original payment method, minus any applicable payment processing fees or taxes.

3. Late Cancellation

If a booking is canceled less than 24 hours before pickup, a cancellation fee of $15 USD is retained and the remaining amount is refunded to the original payment method.

This fee helps cover operational and reservation-related costs associated with preparing the transfer service.

4. No-Show Policy

Failure to appear at the agreed pickup location without prior notice may be treated as a no-show.

In no-show situations, the amount paid is non-refundable, as the vehicle and driver have been reserved and dispatched for the booked time.

5. Flight Delays & Flight Tracking

Customers may choose to book:

• with a valid flight number,
• or using a fixed pickup time.

For bookings that include a valid flight number, istanbul-transfer.net monitors flight status and adjusts pickup timing accordingly.

Airport pickups booked with flight tracking include 1 hour and 45 minutes of complimentary waiting time after landing (IST and SAW). If the passenger has not arrived at the pickup point within this period and has not contacted us, the booking is treated as a no-show under section 4.

If the booking is created using only a fixed pickup time without a flight number, flight monitoring is not provided and waiting time conditions may differ.

6. Booking Changes

Customers may request changes to pickup time or pickup/drop-off address at least 6 hours before the scheduled transfer.

If route or destination changes affect the transfer price:

• the customer will be sent a secure payment link for the price difference, which must be paid before the transfer takes place,
• or, if the updated price is lower, the difference will be refunded to the original payment method.

Last-minute booking modifications cannot always be guaranteed.

7. Refund Processing Time

Approved refunds are returned to the original payment method.

Refund processing times may vary depending on the payment provider and bank, but refunds are typically completed within 5–10 business days.

8. Contact & Support

For cancellation requests, refund inquiries, or booking support, customers should contact istanbul-transfer.net using the communication channels listed on the website contact page as early as possible.